Access Terminal
Legal

Privacy Policy

This Privacy Policy explains how Aldercrest collects, uses, stores, and protects information when you access our website and terminal tools. This is a general draft provided for informational purposes and should be reviewed against applicable local law before relied upon as a final compliance document.

1. Who This Policy Covers

This Policy applies to all visitors, registered users, and subscribers (“you”, “user”) who interact with the Aldercrest website, dashboards, and associated data-analysis tools (collectively, the “Service”). By using the Service, you acknowledge the practices described below.

2. Information We Collect

We collect information in the following categories:

  • Account dataName, email address, and credentials provided at registration
  • Usage dataPages visited, features used, session duration, and interaction logs within the terminal
  • Device dataBrowser type, operating system, IP address, and approximate location derived from IP
  • CommunicationsMessages sent via contact forms or support channels
  • CookiesSession identifiers and preference cookies described in Section 7

3. How We Use Information

Collected data is used to:

  • Service deliveryOperate, maintain, and personalise dashboards and analytical outputs
  • Account managementAuthenticate users and manage subscription or access levels
  • CommunicationRespond to inquiries and send service-related notices
  • ImprovementAnalyse aggregate usage patterns to refine features and reliability
  • SecurityDetect, investigate, and prevent fraudulent or unauthorized activity

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis, we rely on: performance of a contract (providing the Service you requested), legitimate interests (maintaining and securing the platform), consent (where cookies or marketing communications require it), and compliance with legal obligations.

5. Data Sharing and Disclosure

We do not sell personal information. We may share limited data with:

  • Service providersHosting, analytics, and infrastructure vendors acting under confidentiality obligations
  • Legal authoritiesWhere disclosure is required to comply with law, regulation, or valid legal process
  • Business transfersIn connection with a merger, acquisition, or sale of assets, subject to continued confidentiality

6. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is generally retained for the duration of an active account plus a limited period thereafter, unless a longer retention period is required by law.

7. Cookies and Tracking Technologies

The Service uses cookies and similar technologies to maintain session state, remember preferences, and understand aggregate usage. You can configure your browser to refuse cookies, though some features of the Service may not function correctly without them. We do not use cookies to build third-party advertising profiles.

8. Data Security

We apply reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Depending on where you access the Service from, your data may be processed in a country different from your own. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable data protection requirements.

10. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal data, and the right to object to certain processing or request data portability. Requests can be submitted through the contact channel listed on our Contact page.

11. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so it can be removed.

12. Third-Party Links

The Service may contain links to third-party websites or tools. This Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be indicated by updating the effective date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

14. Contact

Questions regarding this Privacy Policy or requests relating to your personal data can be submitted via the form on our Contact page.